Site down... Hunting for a new host

So, I learned some interesting information today about how many web hosts operate. I have been with a company called host monster, who I have been including as an advert on the sidebar. Well, today I got an idea of their customer service and what their uptime "guarantee" is.

First. Their uptime guarantee. Apparently there are two types of uptime guarantees:

1. "Network guarantees". This is what hostmonster and a lot of the low fee hosts use. This means that they guarantee that their entire network will be up and running 99.9% of the time. So, if one server goes down (the one my site is on) then they are still in compliance as they have hundreds of servers. My site, and all the other domains on that server, could be down for 12 hours a day, every day, and they would be in compliance as long as it was that one server.

2. "Server Guarantees". This is used by the more expensive and more reputable services. This means that if your server is down, they are out of compliance. Even if every other server is working.

I will be changing services soon. I am looking for a site that offers a server guarantee. Preferably a 100% uptime guarantee. They also must have responsive customer service, and the tools I need: php, mysql, ssh, raw log files. Not much. If you know of such a host, let me know.

I'll do a lot more detail on this topic over at my shabamdevelopment.com site. I don't have a whole lot over there yet, but that is one of the things that is planned over there. I hope to work more on it this summer.

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